First, note that the title really should be “…from the Women Who Do It”
Chap 2 “The Invisible World of Cleaning” – very enlightening for those who’ve never had a cleaning job, including about the idiocy of those in management positions
“… the village where the women’s backs were all bent because their brooms were too short …”
“We concluded by suggesting that shoe who designed and built the train cars be required to ensure that their components could be easily cleaned.” p26
The bit about the one-size-does-NOT-fit-all garbage bags is sheer insanity—that has caused so much unnecessary pain! p29 (And yeah, if they’d been men, changes would have been made.)
And the idiot who thought mirrors on the walls in the lobby would be cool … yeah. He obviously never had to clean a wall of mirrors. p30
“Cleaners … were almost never consulted on the choice of flooring, wall, and furniture surface materials, yet they were blamed when the new black, rought-textured office furniture always looked dusty.” p30
DUH.
“… and would have suggested that they add a chapter on design of toilets.” p30
Indeed. Something I have often thought of, on my hands and knees, trying to clean around those knobby things and reach around the back and along all the curves and grooves … Why couldn’t the whole assemblage be contained in an easily wiped box thing?
Chap 3 “Standing Still – another great chapter that every bank manager and grocery store manager should read.
The whole ‘clerks and cashiers must stand’ is crazy and apparently only North American crazy. They can sit (ad presumably do their jobs just as well) in Greece, France, Italy, China, Sweden, Peru, Brazil, Thailand, and Cameroon. Even here in North America, toll booth clerks are able to do their jobs quite well while sitting down, so why the fuck do grocery cashiers have to stand 8 hours at a time??
“… the owner had bought beautiful new dishes that were much heavier than the old ones and their arms, shoulders, and backs were suffering. It was the same phenomenon we had seen with the cleaners—their supervisors, following their aesthetic impulses, had with one thoughtless act worsened the waiters’ everyday working conditions.” p53
Thoughtless. Every day.
“She [a hotel cleaner] also suggested that management think twice about such practices as offering clients with young children complimentary jigsaw puzzles with dozens of tiny pieces …” 61
DUH.
And the bits about attendants in nursing homes … p67-8